Search common questions below, or contact us directly if you need more help.
How do I know if my payment was received?
After checkout, you are redirected to an order confirmation page with your booking reference. We also review the order and follow up by email.
Where can I find my LeBo Travel booking reference?
Your booking reference appears on the order confirmation page after checkout. It follows the format LBT-YYYYMMDD-XXXX.
What should I do if I paid but did not receive an email?
Check your spam folder first. If nothing is there, contact us with your checkout email and we will locate your order manually.
Are payments live or test-mode right now?
Stripe is currently in test mode. No real charges are processed until live mode is configured.
Why do I need to submit a trip intake form?
Intake helps us understand your route, timing, and support needs before recommending the right service or quoting a price.
What information should I include in the intake form?
Include your travel dates, cities, passport country, trip purpose, and how much support you need.
Should I upload passport scans or bank card documents?
No. Please do not send passport scans, ID documents, bank cards, or sensitive documents through intake or contact forms.
Can LeBo Travel confirm that I qualify for 240-hour transit without visa?
No. We can review your route for common issues, but we cannot guarantee eligibility. Final decisions remain with airlines and border authorities.
What information do you need to review my transit route?
We need your passport country, arrival city, departure city, onward destination, dates, and the airlines or routes you are considering.