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After completing a Stripe payment, you are redirected to an order confirmation page that displays your LeBo Travel booking reference. We also send a payment received email when the order is recorded. If the reference or email is not available yet, it usually appears shortly after the payment confirmation syncs. If you do not see either one, contact us with the email address you used at checkout and we will locate your order.

Your booking reference is displayed on the order confirmation page after you complete payment. It uses the format LBT-YYYYMMDD-XXXX, for example LBT-20260612-N6Y7. If you cannot find it, check your email or contact us with the email address used at checkout so we can locate your case.

First, check your spam or junk folder. LeBo Travel sends a payment received email after the checkout webhook records your order. If you still cannot find a confirmation, contact us through the contact form with the email address you used at checkout. We will search for your payment in our system and confirm the order status.

LeBo Travel currently uses Stripe Checkout for selected fixed-price services. Production checkout is processed in AUD during the pilot, and the amount is shown before you are redirected to Stripe. Preview, staging, or internal verification flows may still use Stripe test mode. If you are unsure whether your checkout is live, contact us before paying.

The trip intake form collects your travel dates, cities, passport type, trip purpose, and support preferences. This information lets us review your request and confirm whether a service is the right fit before you commit. For custom or manual services, intake is the required starting point. For fixed-price digital services, intake is optional but available if you need more guidance.

The intake form asks for your travel dates or the window you are considering, the cities you plan to visit, your passport type and trip purpose, any meetings or suppliers already planned, and how much support you want before arrival versus during the trip. Include as much detail as you have so we can give you a more useful response.

For your security, please do not upload passport scans, identity documents, bank cards, or other sensitive documents through the intake or contact forms unless we provide a secure method. If we need identity-related information for a specific booking, we will explain what is required and how to share it safely.

LeBo Travel provides general guidance on whether your planned route may fit China's 240-hour transit visa-free structure. We check for common timing, routing, port, and third-country issues. However, we cannot guarantee eligibility or approval. Rules and enforcement can change, and final decisions remain with airlines, border authorities, and official policy. This service is not legal advice.

To review a 240-hour transit route, we need your passport country, the Chinese city you plan to arrive in, the city you plan to depart from, your onward destination outside China, your travel dates, and any airlines or segments you have already considered. This lets us check for common route mistakes and timing issues before you book.