Mapping your next journey
Legal document
DRAFT VERSION — FOR LEGAL REVIEW. This is a professional working draft, not the approved final version. Delete this single paragraph once legal counsel has approved the document.
Effective date: 11 July 2026
These Terms of Service ("Terms") govern your use of the LeBo Travel website and any travel-support, planning, coordination, research, or concierge services that LeBo Travel B.V. agrees to provide. By using the website, submitting an intake, purchasing a service, or otherwise engaging us, you agree to these Terms.
A specific service scope, price, timeline, deliverable, and any additional conditions may be confirmed in a proposal, checkout description, order confirmation, or written communication. If there is a conflict, that specific written agreement controls for that engagement.
LeBo Travel provides travel-support and information services. Unless expressly agreed in writing, we are not a carrier, airline, hotel, tour operator, travel insurer, immigration authority, legal adviser, financial adviser, medical provider, or agent authorised to bind a third-party supplier.
We may help you understand options, prepare information, coordinate requests, or communicate practical next steps. Decisions about travel, bookings, entry, health, safety, documents, payments, and third-party services remain yours.
You must provide information that is accurate, complete, current, and lawful to share. You are responsible for ensuring that you have authority to provide information about any other traveller. We may decline, pause, or limit service where information is incomplete, misleading, unsafe, unlawful, or outside our agreed scope.
Prices, currencies, applicable taxes, and payment timing are shown at checkout or confirmed in writing. A quote is valid for 14 days unless it states otherwise, and becomes binding only when accepted by us in writing or through a completed purchase flow. Payment processing is provided by Stripe or another disclosed payment provider under its own terms.
Unless mandatory law or a written service agreement provides otherwise, fees are non-refundable once work has started, including research, planning, scheduling, or third-party coordination. A request to cancel must be made promptly. We will confirm any refund, credit, or rescheduling entitlement in writing and will always honour mandatory consumer rights.
Travel conditions, availability, prices, provider policies, routes, schedules, entry requirements, and local conditions can change without notice. Third-party suppliers are responsible for their own services, inventory, terms, fulfilment, cancellations, and failures. We do not guarantee availability, a particular price, an approval, an entry outcome, a booking outcome, or any third-party performance.
You are responsible for reviewing all booking, supplier, government, insurance, and document information before acting; meeting deadlines; holding appropriate documents and insurance; obtaining official advice where needed; and complying with applicable laws, supplier terms, and destination rules.
Our website, content, workflows, recommendations, branding, and materials are owned by or licensed to LeBo Travel and protected by applicable law. Subject to payment of applicable fees, you may use deliverables for your own personal or internal business purpose. You may not copy, resell, publish, or create a competing service from them without our prior written permission.
You must not misuse the website or services; interfere with security or operation; submit unlawful, harmful, or infringing content; impersonate another person; attempt unauthorised access; or use the service for a purpose that violates applicable law or third-party rights.
The Disclaimer forms part of these Terms. To the maximum extent permitted by law, our services and website are provided on an "as available" basis, and we exclude warranties not expressly stated in writing. To the maximum extent permitted by law, LeBo Travel will not be liable for indirect, incidental, special, consequential, exemplary, or punitive losses; lost profits, revenue, data, goodwill, or opportunity; or losses caused by third-party suppliers, traveller decisions, changing conditions, or events outside our reasonable control.
To the maximum extent permitted by law, LeBo Travel's aggregate liability arising out of or in connection with a service is limited to the fees you paid to LeBo Travel for that service in the 12 months before the event giving rise to liability. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including rights that apply under mandatory consumer law.
To the extent permitted by law, you will indemnify and hold LeBo Travel harmless from claims, losses, liabilities, and reasonable costs arising from your unlawful use of the website or services, your breach of these Terms, or information you provide that infringes another person's rights.
We may suspend or end access to the website or services where reasonably necessary for security, legal compliance, non-payment, misuse, or a material breach of these Terms. Ending a service does not affect rights or obligations that arose before termination.
These Terms are governed by the laws of the Netherlands, excluding conflict-of-law rules, except where mandatory law gives you protections that cannot be waived. The competent courts of Amsterdam, the Netherlands, have exclusive jurisdiction, subject to any mandatory consumer-law rules.
We may update these Terms from time to time. Material changes will apply from the stated effective date, subject to applicable law. Questions about these Terms can be sent through our contact page.
