This Disclaimer explains important limits on LeBo Travel's website, automated tools, public content, and service outputs. It forms part of the Terms of Service. A specific accepted scope may add to or modify a general statement for that service.
1. Nature of LeBo Travel services
LeBo Travel provides practical travel-support, research, planning, review, communication, and coordination services. We help customers understand options and prepare next steps, but many travel outcomes are controlled by authorities, carriers, booking platforms, merchants, network operators, venues, and other independent providers.
The precise nature of a purchased service is determined by its confirmation, accepted quote, and stated deliverables. Public articles and destination pages are general orientation. A paid review may consider a defined traveller or business context, but remains limited to the facts supplied, sources checked, date of review, and exclusions identified in the deliverable.
Words such as “check,” “verify,” “recommend,” “match,” and “support” must be read in that scope. They do not mean that LeBo Travel has assumed control over an authority, carrier, merchant, network, local provider, or customer's final decision. Where an item requires specialist authority or licensing, the customer should retain an appropriately qualified professional.
Detailed application
The level of reliance reasonably invited by a public page, automated result, general support response, and paid customer-specific deliverable is different. A paid service can carry an obligation of reasonable care within its defined scope, while remaining subject to source limits, customer inputs, third-party control, and stated exclusions.
Procedure, evidence, and exceptions
Customers should read the service confirmation and deliverable together and retain the complete version. If intended use changes, especially to a regulated filing, safety decision, high-value commitment, or another person's circumstances, the original work should be reassessed before reliance.
2. No emergency service
LeBo Travel is not an emergency response, medical assistance, evacuation, personal-security, law-enforcement, embassy, or crisis-management service. If there is an urgent threat to health, safety, liberty, property, or travel status, contact the relevant local emergency service, authority, embassy or consulate, carrier, insurer, hotel, or specialist provider.
LeBo Travel channels are not continuously monitored and cannot dispatch police, ambulance, fire, consular, medical, security, roadside, rescue, or evacuation assistance. A contact form, LeBot message, push notification, or support email may be delayed by queues, connectivity, time zones, provider outage, or missing account verification.
In an urgent situation, contact local emergency services and the relevant carrier, accommodation, insurer, employer security team, embassy, or consulate directly. Keep important telephone numbers and offline information before travel. Any practical assistance we later provide does not replace immediate action and is not confirmation that an emergency organisation received the report. Customers remain responsible for checking that an alert reached the intended emergency recipient.
Detailed application
Emergency risk includes immediate threats to life, health, safety, liberty, essential travel documents, or the ability to reach assistance. LeBo Travel's ordinary communications infrastructure, staffing, identity checks, and provider dependencies are not designed to receive or dispatch emergency reports within a guaranteed response time.
Procedure, evidence, and exceptions
Use an official emergency channel first, record the reference or operator reached, and follow competent instructions. If contacting LeBo Travel afterward, identify that official action has already been taken and request only the practical support we can reasonably provide, such as organising non-emergency travel records or communications.
3. No regulated professional advice
Unless an accepted written scope expressly identifies a qualified professional providing that service, LeBo Travel does not provide legal, immigration, tax, accounting, financial, investment, medical, insurance, engineering, cybersecurity, personal-protection, or other regulated professional advice.
General explanations, translations, checklists, message support, and planning observations are not a substitute for advice from the appropriate authority or qualified professional who has reviewed your full circumstances.
General explanations can help a customer identify questions and prepare for a conversation with a professional, but they are not a professional opinion on the customer's legal rights, tax residence, health, insurance coverage, investment, immigration eligibility, compliance duties, or contractual position. References to rules are summaries, not interpretation for litigation or filing.
Do not submit confidential professional records expecting privilege or a formal adviser-client relationship. LeBo Travel does not hold itself out as counsel, medical provider, insurer, regulated investment adviser, auditor, customs broker, or licensed immigration representative. Where a service expressly involves an independent qualified professional, that person's engagement terms define the professional responsibility.
Detailed application
A subject can be legally, medically, financially, technically, or commercially important without every practical explanation becoming regulated advice. The boundary depends on whether LeBo Travel has undertaken specialist analysis, holds itself out as qualified, and is asked to apply professional standards to the customer's individual position.
Procedure, evidence, and exceptions
Where specialist judgment is required, the customer should provide the complete issue to a qualified adviser rather than forwarding an isolated LeBo summary. LeBo Travel may help organise questions and records but does not verify the adviser's qualification, conflict status, engagement, or final opinion unless expressly scoped.
4. Entry, transit, visa, and border information
Visa-free transit, visa, passport, customs, health-entry, port, and immigration rules can change without notice and may be interpreted differently by an airline, check-in agent, border officer, embassy, consulate, or other authority.
An entry checker or route review can identify common timing, routing, passport-type, port, and third-country issues based on available information. It cannot determine legal eligibility, issue an approval, bind a carrier or government, or guarantee boarding or entry. Verify the final itinerary and requirements with the relevant official sources and carriers before paying non-refundable costs and again before departure.
Entry rules can turn on nationality, residence, document type, passport validity, place of birth, route, airport transfer, means of transport, stay length, purpose, accompanying persons, prior travel, permits, and recent policy changes. A small difference can change the result. Information prepared for one traveller, one direction of travel, or one date should not be reused as if universal.
Official publication does not guarantee that every carrier employee, transit operator, or border officer will apply a rule identically. Authorities may request additional evidence or exercise discretion. Customers must secure required documents, monitor updates, and obtain formal advice where uncertainty is material. LeBo Travel cannot compel boarding, transit, admission, extension, waiver, or refund.
Detailed application
Entry information can be correct as a published rule and still produce a different operational outcome because of document condition, carrier checks, connecting-ticket structure, discretionary authority, or facts not included in the question. No information source can eliminate the authority's final control.
Procedure, evidence, and exceptions
Confirm with the destination and transit authorities and, where material, the operating carrier. Preserve the sources and confirmation received. If officials provide inconsistent information, obtain a written response or qualified advice and plan for the more restrictive outcome until the conflict is resolved.
5. Automated entry and route checks
Automated results are informational screening tools. They may depend on limited inputs and may not account for nationality nuances, travel-document type, residency, prior travel, sanctions, dual nationality, airport changes, separate tickets, carrier policy, or facts not requested by the tool.
A result labelled likely eligible, likely visa-free, or needs review is not an official determination. If the route is material to your travel, obtain human and official confirmation.
An automated result depends entirely on the options selected and the rule set active at that time. It may not capture unusual documents, dual nationality, residence permits, separate-ticket baggage collection, airport changes, overnight transit, protected status, crew travel, prior refusals, emergency documents, or a purpose different from ordinary tourism or business travel.
Treat “likely,” “may,” “check,” and “not identified” as qualified outputs, not clearance. Review the explanation and source date, correct inputs, and escalate ambiguity. A technical error, stale source, ambiguous rule, or unsupported case can produce an incomplete result. No automated output is an official pre-authorisation.
Detailed application
Automation applies encoded rules to selected inputs. It cannot reliably detect an omitted fact, understand every uncommon document, resolve conflicting official text, or assess discretionary evidence. A green or favourable interface state therefore means only that the encoded conditions did not identify a contrary rule within that check.
Procedure, evidence, and exceptions
Review every input and explanatory note, open cited official sources, and request manual review for unusual or high-consequence circumstances. Report suspected rule or source errors with the exact route and date so the result can be investigated without treating one correction as validation of every other case.
6. Travel information changes
Schedules, fares, exchange rates, opening hours, maps, addresses, admission rules, reservation policies, connectivity conditions, local laws, safety conditions, weather, and availability can change after we research or publish them. A "last updated" date describes our content record, not a promise that every external fact remains current.
Time-sensitive information should be rechecked with the source that controls it. We do not guarantee that a third-party website, message, translation, search result, or database is complete, current, or error-free.
Prices, opening hours, schedules, routes, service availability, public-health measures, payment acceptance, local regulations, and political or weather conditions can change between research and use. Source pages can also be edited, removed, mistranslated, or cached. A retrieval date indicates when we checked, not how long the fact will remain true.
Material facts should be rechecked close to booking and departure and again when disruption occurs. Push or email updates, where offered, cover only the subscribed topic and are not a comprehensive monitoring service. Failure to send or receive an update does not mean nothing changed.
Detailed application
Information volatility varies. A museum opening time, eSIM price, border measure, rail schedule, provider inventory, exchange rate, and political advisory can have entirely different update cycles. A general last-updated date does not promise continuous verification of every underlying fact.
Procedure, evidence, and exceptions
Identify which facts are material to the decision and recheck them at an interval proportionate to volatility and consequence. Use direct provider or official confirmation where available. Screenshots and cached pages preserve evidence but do not keep the underlying offer or rule in force.
7. Itineraries and timing estimates
Itinerary reviews and schedule reality checks use reasonable planning assumptions. Actual travel time may be affected by traffic, security, queues, station or airport layout, weather, accessibility, local events, missed connections, provider delays, and traveller pace.
Allow appropriate buffers and maintain alternatives. A plan or estimate is not a guarantee that every activity, transfer, meeting, or booking can be completed.
Timing is affected by walking speed, queues, security, immigration, baggage, station layout, accessibility, traffic, weather, road restrictions, ticket collection, unfamiliar payment systems, and provider punctuality. Map estimates may omit indoor navigation, platform changes, border procedures, or the time needed to recover from a missed step.
Customers should build buffers appropriate to the consequence of delay and avoid tightly coupling independent bookings without protection. An itinerary can be logically coherent but still fail because real-world conditions change. LeBo Travel does not guarantee connections, reservations, opening times, meeting attendance, or completion of every planned activity.
Detailed application
An itinerary is a coordination model, not a controlled execution plan. Estimated feasibility may assume ordinary queues, operating schedules, mobility, weather, payment access, and provider performance. Independent bookings can allocate delay risk to the traveller even when the route appears feasible.
Procedure, evidence, and exceptions
Review minimum connection times, ticket protection, baggage transfer, accessibility, venue entry, last-service times, and alternative routes. Add a larger buffer where delay would cause material loss. Reconfirm on the day of travel and adapt to live official information.
8. Booking and place verification
When LeBo Travel checks a booking path, venue, restaurant, attraction, hotel, address, ticket, merchant, or supplier message, we provide a practical review of the information available at that time. We do not control inventory, admission, pricing, cancellation, overbooking, merchant systems, or the accuracy of information supplied by the third party.
Verification does not make LeBo Travel the provider and does not guarantee a confirmed booking, admission, refund, reschedule, cancellation, or response.
A booking-path check may identify the apparent official site, required fields, stated conditions, or inconsistencies visible to us. It does not test every checkout outcome, hidden inventory rule, account restriction, payment-method limitation, dynamic price, cancellation exception, or accessibility condition. Screens and terms can change after review.
The customer must inspect the final merchant page before payment and retain the confirmation. If LeBo Travel helps communicate a problem, the merchant remains responsible for its own booking record and remedy. A provider's failure to respond is not evidence that a cancellation or refund was accepted.
Detailed application
Verification may establish that a page, message, or booking detail appears internally consistent at a point in time. It does not authenticate every merchant representative, guarantee that inventory will remain, or inspect undisclosed terms and backend rules unavailable during the check.
Procedure, evidence, and exceptions
Before final purchase, compare payee, domain, total, currency, date, cancellation terms, inclusions, and traveller details with the intended booking. Save the final checkout screen and confirmation. Promptly report a mismatch while the provider's correction or cancellation window remains open.
9. Third-party links and services
Our website and deliverables may link to or mention official sites, booking platforms, social networks, maps, payment providers, airlines, hotels, restaurants, attractions, eSIM providers, drivers, interpreters, guides, local assistants, factories, suppliers, and other independent parties.
A link, introduction, shortlisting, or coordination step is not an endorsement, warranty, partnership, or guarantee. Third parties control their own services, terms, privacy, licences, qualifications, safety, content, support, and disputes. Review their information and exercise independent judgment before paying or sharing data.
External sites can contain errors, malware, impersonation, changed ownership, deceptive listings, or terms unsuitable for the customer. We take reasonable care when identifying sources within scope, but a link can change after publication. Confirm the domain, payee, currency, refund conditions, and security indicators before entering information or paying.
An introduction does not mean that LeBo Travel receives compensation, controls the provider, or has verified every claim. If a commercial relationship or sponsored placement exists, it should be disclosed in the relevant context. Customers remain responsible for reviewing independent privacy practices and contract terms.
Detailed application
Third-party mention can reflect relevance, public authority, customer request, or practical availability. It is not automatically a recommendation of financial stability, data practices, service quality, legality, or suitability. Provider status can change after a source or link is published.
Procedure, evidence, and exceptions
Independently assess material providers and use official payment and communication channels. For higher-risk services, obtain licence, insurance, identity, contract, and reference information appropriate to the activity. Do not rely on logo display, search ranking, or a forwarded message as proof of affiliation.
10. Local-provider matching and coordination
Matching depends on city, date, language, scope, availability, and information supplied by the provider. LeBo Travel may coordinate communications and logistics but does not guarantee a particular person's availability, identity claims, qualifications, vehicle, licence, insurance, conduct, price, or performance unless an accepted scope expressly includes and confirms a defined verification step.
Third-party fees and expenses are separate unless the order states otherwise. You should confirm the provider's final scope and terms before service begins.
Provider screening, if purchased, is limited to the checks explicitly named. Identity documents, licences, insurance certificates, vehicle details, references, availability, and prices can expire, be falsified, or change. Absence of an identified problem is not a warranty that the person or service is safe, lawful, qualified, or suitable.
Meet in an appropriate setting, protect valuables and confidential information, confirm scope and price, and use payment and communication methods that preserve evidence. Report concerns promptly. LeBo Travel may stop an introduction or coordination attempt, but cannot supervise every interaction or prevent independent misconduct.
Detailed application
Matching is constrained by the information and verification level purchased. A basic introduction and a documented screening engagement are materially different. Even verified information can expire or fail to predict future conduct, and LeBo Travel cannot continuously supervise an independent person.
Procedure, evidence, and exceptions
Confirm final identity, price, meeting point, vehicle or equipment, scope, cancellation, and emergency contact before the service. Keep communication and payment evidence. If details change at the last moment, reassess rather than assuming the substitute received the same checks.
11. eSIM, VPN, apps, and connectivity
Connectivity depends on device compatibility, carrier lock, installation, activation, network coverage, congestion, radio conditions, local routing, device settings, plan limits, fair-use policies, outages, and local law. Speeds, coverage, tethering, voice or SMS availability, app access, and access to particular online services cannot be guaranteed.
VPN availability and legality vary by country and network. LeBo Travel does not guarantee that a particular VPN, app, payment wallet, or online service will work or be lawful in every location. Keep backup access, offline copies of essential information, and another way to communicate or pay.
Before purchase, confirm device model, eSIM support, carrier lock, destination coverage, activation rules, plan duration, data allowance, tethering, and whether voice or SMS is included. Installation errors, deleted profiles, reused codes, incorrect SIM selection, roaming settings, and lack of setup internet can prevent service even where the network is available.
Network performance varies by exact location and time. Critical access should not depend on one device, one app, one wallet, one VPN, or one data plan. Local law and network policy may restrict tools or content. LeBo Travel cannot guarantee restoration, top-up, or refund where the provider's conditions exclude the issue.
Detailed application
Connectivity service quality combines the digital credential, device, local radio network, upstream internet, platform access, and user configuration. Successful delivery of an eSIM does not guarantee a particular app, VPN, payment wallet, or destination network will permit the intended activity.
Procedure, evidence, and exceptions
Install and test before dependence where provider rules allow, retain ordinary SIM access if safe and affordable, download essential documents, and keep provider instructions offline. Report failure before deleting the profile and provide limited diagnostics needed to distinguish delivery, installation, device, coverage, and consumption issues.
12. Business travel, suppliers, factories, and markets
Business-travel readiness, supplier or partner communications, visit coordination, market or factory routes, and local matching are travel-support services. They are not supplier due diligence, background investigation, product inspection, certification, compliance audit, contract negotiation, investment review, sourcing guarantee, or verification of ownership, capacity, quality, labour practices, sanctions status, financial condition, or legal compliance.
Commercial decisions remain the customer's responsibility. Use qualified legal, tax, compliance, inspection, security, and financial specialists where appropriate.
A meeting introduction, supplier shortlist, market route, factory-visit plan, or message exchange establishes only the practical contact described. It does not establish beneficial ownership, authority to contract, export eligibility, product conformity, intellectual-property ownership, cybersecurity, labour standards, sanctions compliance, solvency, or capacity to deliver.
Before committing funds or confidential information, conduct risk-based due diligence through appropriate lawyers, accountants, inspectors, engineers, compliance professionals, banks, and security advisers. Samples and site visits may not represent ordinary production. LeBo Travel does not hold customer money in escrow or guarantee commercial recovery unless an express regulated arrangement states otherwise.
Detailed application
Business information supplied by a counterparty, directory, venue, market, or factory representative remains a claim until appropriately verified. A physical visit demonstrates only what was observed at that place and time and may not establish ownership, ordinary operations, capacity, compliance, or authority.
Procedure, evidence, and exceptions
Define diligence criteria before commitment and use independent specialists with access to authoritative records and technical evidence. Separate LeBo observations, third-party statements, translations, documents received, and conclusions from professional advisers. Do not transfer substantial funds or confidential assets solely on the basis of travel coordination.
13. Translation and communication support
Practical translation or message support is intended to help ordinary travel or coordination communications. Unless expressly agreed, it is not certified, sworn, technical, medical, or legal translation and should not be used as the sole version of a contract, government filing, safety instruction, medical record, or other high-risk document.
You are responsible for checking names, numbers, dates, addresses, obligations, and other material details before sending or relying on a message.
Meaning can be affected by dialect, context, technical terminology, names, numbers, politeness conventions, and machine translation. A practical message may be adequate for arranging time and place but unsuitable for a contract, safety instruction, customs declaration, medical consent, product specification, or government submission.
The customer must approve material content before it is sent. For high-consequence communication, use a qualified interpreter or certified translator and obtain independent review. LeBo Travel is not responsible for an outcome caused by using an informal translation outside its stated purpose or by changing it after delivery.
Detailed application
Translation accuracy is affected by source quality, context, ambiguity, terminology, and intended legal effect. A literal rendering can be misleading, while an idiomatic rendering can omit a technical distinction. Informal oral support also lacks the stable record of an approved written translation.
Procedure, evidence, and exceptions
For material communications, provide the complete source, define audience and purpose, verify names and numbers, and obtain specialist review. Preserve both language versions and identify which controls. Do not sign or submit a document that has not been understood by the responsible person.
14. LeBot and AI-generated responses
LeBot uses reviewed LeBo Travel knowledge, rules, and AI-assisted generation to answer questions and route support. AI can misunderstand language, context, source material, or a customer's objective. A fluent or confident response may still be incomplete or wrong.
LeBot does not have independent authority to book, buy, pay, cancel, change, refund, contact a provider, promise a human response, or confirm an order outcome. Only an explicit system or team confirmation proves that an action occurred. Do not use LeBot as the sole source for current legal, visa, medical, safety, financial, price, schedule, or availability decisions.
AI output is generated probabilistically and can invent facts, merge sources, miss a condition, misunderstand a request, or present uncertainty too confidently. Safety filters and reviewed knowledge reduce but do not eliminate those risks. A source label shows where supporting material may exist; it does not guarantee that every sentence is directly supported.
Do not treat LeBot as proof that a transaction or operational step occurred. Payment, booking, cancellation, provider contact, refund, delivery, and account changes require an explicit confirmation from the relevant system or team. Avoid entering secrets or highly sensitive data. Request human review where the answer affects significant cost, safety, legality, or travel permission.
Detailed application
AI error can arise from unsupported generation, outdated or conflicting sources, incomplete context, tool failure, mistaken identity, or overbroad interpretation of a request. Repetition or confident wording does not increase reliability, and another generated answer is not independent corroboration.
Procedure, evidence, and exceptions
Use cited authoritative sources and explicit system confirmations for material facts and actions. Ask for human review when uncertainty matters. If an answer appears to reveal another person's information, requests secrets, or claims an action occurred without confirmation, stop using it and report the issue.
15. Maps, photographs, illustrations, and examples
Maps, city labels, photographs, illustrations, screenshots, sample itineraries, and examples are for orientation and presentation. They may not show current boundaries, access conditions, scale, route feasibility, seasonal conditions, accessibility, or the exact product or venue you will receive. Verify material geographic and operational details independently.
Visual material may be stock, editorial, historical, schematic, seasonally different, or cropped for layout. It does not promise a particular room, vehicle, guide, meal, view, crowd level, product, facility, accessibility feature, or current appearance. Map placement and route illustrations may be approximate.
Captions, alternative text, and surrounding copy should be read together. Where exact physical access, dimensions, equipment, or current condition matters, obtain written confirmation from the responsible provider and, if appropriate, recent evidence. Image colour, scale, perspective, resolution, and crop can also differ by display and should not be used for measurement, navigation, safety assessment, or identification.
Detailed application
Visual content is selected for explanation, orientation, or brand presentation and can compress complex geography and physical conditions. A photograph can be genuine yet non-representative because of season, angle, editing, construction, crowd conditions, or subsequent change. Labels and boundaries may also reflect a simplified editorial convention.
Procedure, evidence, and exceptions
Use official plans, measurements, accessibility specifications, current imagery, and direct provider confirmation for operational decisions. Do not infer ownership, endorsement, safety, room category, route legality, or guaranteed appearance from decorative or illustrative material. Retain the authoritative specification relied upon for any material physical decision.
16. Health, safety, accessibility, and special requirements
Travel may involve illness, injury, allergens, food risk, accessibility barriers, altitude, climate, transport hazards, crime, civil disruption, or other risks. Public content cannot assess an individual's health or safety needs.
Tell the relevant carrier, hotel, venue, insurer, and provider about material accessibility or assistance requirements and obtain appropriate medical or specialist advice. LeBo Travel cannot guarantee that a third party will accommodate a request.
An accessibility request can depend on door widths, steps, lifts, surfaces, vehicle configuration, staff assistance, restroom access, sensory environment, allergies, communication method, medication storage, and emergency procedures. Public descriptions and provider assurances may be incomplete or use standards different from those expected by the traveller.
Disclose functional requirements early to the responsible carrier, property, venue, and service provider and obtain confirmation in a durable form. Carry necessary medication and emergency information and consult qualified clinicians about health risks. LeBo Travel cannot diagnose suitability or guarantee accommodation by an independent party.
Detailed application
Individual health and accessibility suitability cannot be inferred from a general destination or provider description. Requirements can interact with medication, fatigue, temperature, altitude, mobility, sensory needs, language, diet, emergency evacuation, and the reliability of local assistance.
Procedure, evidence, and exceptions
Obtain clinical advice where appropriate and written provider confirmation of material accommodations. Develop a backup where failure would cause serious harm. Share only necessary health or accessibility information through the appropriate channel and carry essential supplies under applicable transport rules.
17. Insurance
We recommend considering insurance appropriate to the trip and traveller, including medical, cancellation, interruption, baggage, device, business, and activity coverage. LeBo Travel does not determine whether a policy is suitable and does not guarantee that an insurer will accept or pay a claim. Review policy wording, exclusions, territorial limits, deductibles, and pre-existing-condition rules with the insurer or adviser.
Insurance should be evaluated against destination, duration, pre-existing conditions, planned activities, business equipment, cancellation exposure, medical evacuation, supplier failure, and government advisories. Purchase timing can affect eligibility. Credit-card or employer benefits may contain limits and should not be assumed equivalent to a dedicated policy.
Keep policy documents and emergency contacts accessible and follow notification and evidence requirements after an incident. Assistance in organising documents is not claim advocacy or confirmation of coverage. Only the insurer or competent adjudicator decides whether a claim is payable. A recommendation to consider insurance is not a representation that every risk is insurable.
Detailed application
Insurance suitability depends on policy wording and individual risk, not the marketing name of the product. Cancellation, interruption, medical, evacuation, business equipment, supplier failure, and high-risk activities can have separate limits, exclusions, conditions, and notification duties.
Procedure, evidence, and exceptions
Compare cover against the itinerary and financial exposure, disclose required facts accurately, and obtain confirmation for uncertain activities or conditions. Preserve receipts and follow assistance and claim procedures promptly. LeBo Travel cannot amend a policy or bind an insurer through general travel support.
18. Payments, refunds, and disputes
Payment acceptance does not guarantee a travel or third-party outcome. Refunds and cancellations depend on the LeBo Travel service terms, the work performed, mandatory law, payment status, and any independent provider's terms.
Practical help with a refund or cancellation request is not a promise that the merchant, supplier, card issuer, or authority will agree. LeBo Travel does not provide chargeback representation or formal dispute resolution unless expressly agreed through an appropriate qualified service.
A payment status reflects the transaction record, not the success of an airline, hotel, authority, network, meeting, or independent provider. A card authorisation may be pending or reversed, and a refund instruction can take additional banking time to appear. Currency movements and issuer fees may cause the credited amount to display differently.
Preserve receipts and contact us promptly about a suspected duplicate, incorrect amount, non-delivery, or unauthorised use. Initiating a chargeback does not itself determine the contractual merits and may restrict normal refund processing while the payment provider investigates.
Detailed application
Payment, cancellation, refund, and dispute records can show different states at the merchant, LeBo Travel, payment provider, bank, and customer account. Processing time, partial refunds, currency conversion, chargeback holds, and provider deductions can explain apparent differences without resolving contractual entitlement.
Procedure, evidence, and exceptions
Use transaction references and statements to identify the exact charge. Contact the responsible merchant or LeBo Travel promptly, provide evidence, and allow reasonable reconciliation. Do not send full card details or authentication codes. Escalate through the payment provider only with an accurate description of the unresolved transaction.
19. Customer information and decisions
Our work depends on the information available. We are not responsible for a result affected by inaccurate, incomplete, late, or changed customer information, or by a decision made without reviewing the delivered scope and source limitations.
Before acting, check names, dates, routes, ticket conditions, addresses, currencies, time zones, document assumptions, provider identities, and deadlines.
Customers must distinguish facts from preferences and disclose constraints that materially affect the requested work. Late disclosure of nationality, separate tickets, accessibility needs, carrier lock, supplier sensitivity, budget, or deadline can invalidate earlier assumptions. Review deliverables promptly while correction is still possible.
Do not edit out warnings, source dates, or unresolved items when sharing the work. A recipient who receives only an extracted recommendation may miss the condition on which it depends. LeBo Travel is not responsible for a materially different decision based on altered, partial, or outdated content. Keep a copy of the version actually used for the decision.
Detailed application
Reliability is limited when material facts are late, incomplete, inconsistent, or supplied by a person without authority. LeBo Travel may identify obvious conflicts but cannot infer undisclosed circumstances or guarantee that a customer understands every implication of a recommendation.
Procedure, evidence, and exceptions
Review the factual summary in the deliverable and correct it immediately. Keep the full report and source limitations with any extracted recommendation. If circumstances change, ask whether the affected section remains usable rather than assuming the remainder automatically applies.
20. No guarantee of outcome
To the extent permitted by law, LeBo Travel does not guarantee:
- visa, transit, boarding, border, customs, or official approval;
- availability, price, booking, admission, meeting, supplier, or refund outcomes;
- uninterrupted connectivity, app access, network speed, or device compatibility;
- the response, accuracy, lawfulness, safety, solvency, or performance of a third party;
- that public or automated information is complete, current, or suitable for every person; or
- that travel will occur without delay, loss, disruption, cost, or risk.
Travel and business decisions combine external systems and human judgment. Even careful research cannot eliminate cancellation, refusal, delay, fraud, accident, illness, loss, network failure, misunderstanding, policy change, or commercial disappointment. A fee pays for the defined LeBo Travel work, not for control of those outcomes.
Statements about suitability or likely results are contextual opinions based on available evidence, not warranties. If a particular outcome is essential, tell us before purchase so we can state whether it is within scope, requires a condition, or cannot be promised.
Detailed application
A guarantee is an express assumption of outcome risk and is not created by optimistic language, careful work, payment, or a prediction described as likely. Most travel outcomes depend on authorities, providers, networks, weather, personal condition, and decisions outside LeBo Travel's control.
Procedure, evidence, and exceptions
Identify any result that must be guaranteed before purchase and obtain an explicit written response. Where no guarantee is offered, assess the consequence of failure, maintain alternatives, and insure or contract directly for the risk where suitable products exist.
21. Liability and mandatory rights
Liability is governed by the Terms of Service and any accepted service-specific agreement. Nothing in this Disclaimer excludes or limits liability or consumer rights that cannot lawfully be excluded or limited. Where a limitation is not lawful in your jurisdiction, it applies only to the maximum extent permitted.
The Terms allocate responsibility in more detail, including the standard of care, complaint process, exclusions, and any lawful cap. This Disclaimer does not replace an accepted quote or remove an express commitment in it. Where wording conflicts, the more specific accepted service document governs that service.
No provision excludes liability for fraud, intent, or another category that applicable law does not permit us to exclude. Consumers retain mandatory conformity, refund, damages, and forum rights. A limitation applicable to a business customer may not apply in the same way to a consumer. The applicable result depends on the contract, loss, causation, jurisdiction, and mandatory law.
Detailed application
The legal effect of a limitation depends on the governing contract, customer status, jurisdiction, nature of the duty, type of loss, and conduct involved. This Disclaimer informs reliance but cannot override a specific warranty, mandatory standard, or non-excludable liability.
Procedure, evidence, and exceptions
A claim should be assessed under the accepted service documents and applicable law, with evidence of breach, causation, loss, and mitigation. If a disclaimer statement appears inconsistent with an express confirmation, seek clarification; the specific accepted obligation is not silently withdrawn by general wording.
22. Ask before relying
If a fact, deadline, provider, deliverable, or service boundary is important to your decision, contact us before purchase or reliance. We can clarify what LeBo Travel has and has not agreed to check, deliver, coordinate, or guarantee.
Before relying, identify the decision, consequence of error, deadline, and source that can authoritatively confirm the fact. Tell us if information will be used for a same-day connection, border decision, high-value purchase, regulated filing, health need, accessibility arrangement, or binding supplier commitment. That context may change the appropriate scope.
Our clarification may confirm the limitation rather than remove it. If we cannot obtain sufficient evidence or competence, the responsible answer may be to pause, narrow the statement, or direct the customer to an authority or qualified professional. Do not proceed on the assumption that silence, delay, or lack of a warning means the matter was checked or approved.
Detailed application
Reliance is material when an error could affect legality, safety, substantial cost, time-critical travel, official status, health, accessibility, or a binding third-party relationship. The appropriate verification effort increases with consequence and uncertainty. Convenience or urgency does not reduce the need for authoritative confirmation.
Procedure, evidence, and exceptions
State the intended decision and deadline when asking for clarification. Obtain the source, scope, date, unresolved conditions, and authorised confirmation channel. If confirmation cannot be secured, postpone, narrow, transfer, insure, or decline the risk rather than treating uncertainty as approval. Record any assumption that remains unresolved.